Oracle releases BI extension for Open Office

Oracle released a new BI extension for Open Office with the latest Open Office release (v. 3.3) . This extension gives us the ability to embed information from BI EE 10g into Open Office Calc, Writer and Impress documents (equivalents of Excel, Word and Powerpoint).  OO Calc supports the ability to embed entire reports including tabular views, pivot tables and charts. OO Writer and OO Impress only support embedding of charts into the documents.

via Rittman Mead Consulting » Blog Archive » Oracle releases BI extension for Open Office.

Book Reviews – Joel on Software

You can learn a lot about somebody by the books they’ve read. And I’ve always thought that if you read all the same books I read, you’ll come to think like me, too.

So here it is — Joel’s Programmer’s Bookshelf. This is the short list of all the books that I honestly think that every working programmer needs to read, with my own book hidden in there in case you didn’t notice because I get about two bucks if you buy it.

via Book Reviews – Joel on Software. – About

The purpose of is to increase public access to high value, machine readable datasets generated by the Executive Branch of the Federal Government.

As a priority Open Government Initiative for President Obama’s administration, increases the ability of the public to easily find, download, and use datasets that are generated and held by the Federal Government. provides descriptions of the Federal datasets (metadata), information about how to access the datasets, and tools that leverage government datasets. The data catalogs will continue to grow as datasets are added. Federal, Executive Branch data are included in the first version of

via – About:

The Zen of High Performance Operations

The Zen of High Performance Operations

In Eastern philosophies, the difference between a master and an acolyte is training. The same holds true in the contact center. Revamping processes/procedures and building a reporting structure is only as good as the people who use them. To realize the full value of this investment of time and resources, you need to make sure personnel are thoroughly trained on them.

Training is not an event.

You don’t get to the top by learning the rules and seeing them applied in a 2 day class or a 1 hour session with a trainer.


When do we ever practice? When do we allow people the time to practice? Most “workers” aren’t going to do “homework”.