Transforming IT

Transforming IT

An article I found thought-provoking.

A start to a discussion about transforming how we provide Information to the community.

There are many parts of this article that I find uncomfortable (anything that spends more time measurning results than creating products).

There are a number of points that I find interesting and thought provoking. If we change a word here or there we get some starting points for a UDAP initiative.

Read…Comment…Think out loud…I am

If you don’t like the format try this printer-ready version of the article.

http://www.optimizemag.com/printer/015/pr_management.fhtml

I particularly like the words “transforming while performing” – it describes the way I feel about what I do.

Comments from the original posting…

Chris Janton – Re: Transforming IT  
2/8/03; 09:04:30 (reads: 11, responses: 0)

Consider that “external customers” are faculty and “internal customers” are the business units. You could (should?) extend the definition of “external customers” to include students.


Chris Janton – Re: Transforming IT  
2/8/03; 10:03:23 (reads: 9, responses: 0)

Let’s try a different definition of a customer. Consider the deans and vice-provost and higher in the organization as the primary internal customer.

Consider the delivery of information as a continuous range of shopping for clothes from the Wal-Mart approach to the small boutique approach.

What each customer really needs is a buyer – someone who will go to Wal-Mart if necessary, or arrange a private fitting depending on the need.

In some cases we need to buy goods at Wal-Mart and re-package them before they are delivered to the customer. Sometimes the re-packaging is unnecessary.


Chris Janton – Re: Transforming IT  
2/8/03; 10:03:55 (reads: 8, responses: 0)

Change the title of this thread to “Transforming Information Delivery”


Ernie Payne – Re: TransformingInformation Availability  
2/8/03; 13:28:15 (reads: 6, responses: 0)

Chris said: “There are many parts of this article that I find uncomfortable (anything that spends more time measurning results than creating products).”

I concur yet also believe the part of the article that says…. “What’s still lacking at most companies is a top-down view of automation that’s based on the capture of key process metrics …”

And the institution needs to start by defining “key process metrics”.