Run IT as a business — why thats a train wreck waiting to happen

“If you board the wrong train, its no use running along the corridor in the other direction,” said famed World War II German resistance fighter Dietrich Bonhoeffer. We in IT boarded the wrong train a long time ago. Its the “standard model” of information technology organizations — the familiar litany that says CIOs should run IT as a business [1], meeting the requirements of its internal customers. This refrain has been endorsed by our holy trinity, too: analyst firms, most consultancies, and ITIL.

via Run IT as a business — why thats a train wreck waiting to happen.