Knowledge: The Essence of Meta Data: The Meta Data Support Model, Part 2

Knowledge: The Essence of Meta Data: The Meta Data Support Model, Part 2

The customer doesn’t want to feel alone and without support. Many times consultants and IT projects come into the environment and leave without a trace of letting the customer know how they can get further help. The customer support model provides three specific areas where the support team can provide help and assurance. The areas include an online environment, subject matter expert (SME) network and external resources.