Invisibile IT

InfoWorld: Pros and cons of invisible IT: July 25, 2003: By Chad Dickerson: E-business Strategies

With pieces running in the Harvard Business Review titled “IT Doesn’t Matter” and all the talk about the commoditization of IT in the press, you would think that IT has gotten almost to the point of electricity — just plug something into it, and it works. In some basic operational areas, IT has gotten substantially easier.